Recently, I have really enjoyed the new BK shots (mini burgers) at Burger King. When I think fast food, I think Burger King first as a result. That's what happened last night when we were thinking of getting a quick bite to eat.
As we went inside Burger King, we placed our order. The restaurant wasn't crowded and only one man was in front of us. He placed his order then we placed ours; 2 BK shot meals. After getting our receipt we stood their patiently waiting. We noticed there was just as much "standing around" on the kitchen side of the counter as there was on dining room side. Two more orders were placed after us. One of those orders were for BK shots. Both of those orders placed after us received their food before us. After 10 minutes of waiting, we finally got our food.
The lady passed the tray across the counter to me and I simply asked, "Would it be okay if we had a Hershey Pie for waiting like we did?" She looked it me like I was the most ungrateful customer she had ever seen. She revealed a smug on her face, opened up the fridge, grabbed a pie, tossed it out on the counter, and walked away without saying a word.
I suppose I got what I asked for and should have been content, but what I was really fishing for was an apology or some kind of acknowledgment for the lack of service. Recently, I have noticed service at this particular Burger King on the decline and my experience last night has bumped Burger King from the top of my fast food four square game.
This all made me think about customer service. When your customers are upset and want something in return, ask yourself "What do they really want?" Then provide it with a smile and say you're sorry. And if you are really good at customer service, you won't wait for the customer to say something before you react.
Why should your company buy a Wii?
Johnny Lee is a researcher in California. He has gotten a lot of attention on You Tube with his Wii Remote hacks. The following video is him speaking at TED, showing off a few of the hacks.
Not only could it be useful for business, but your teams could have some team building time on their lunch hour too!
Not only could it be useful for business, but your teams could have some team building time on their lunch hour too!
Financial Peace Plaza is a lighthouse
So, yesterday Google released their street view option for Google Maps. I was playing around with it a little bit and decided to check out the street view of Dave Ramsey's office building, Financial Peace Plaza. As you may well know his company operates under the name "Lampo" (Greek for light). Through out the offices you can find various lighthouses on desks and walls symbolizing the name.
Imagine my surprise when I checked out "Lampo" from the street view and could not actually see it because appearing from the building was a beaming light as bright as the sun. How ironic?
You can see it below. (If you are using RSS and it doesn't work, you'll just have to visit my blog - sorry.
View Larger Map
Imagine my surprise when I checked out "Lampo" from the street view and could not actually see it because appearing from the building was a beaming light as bright as the sun. How ironic?
You can see it below. (If you are using RSS and it doesn't work, you'll just have to visit my blog - sorry.
View Larger Map
Pet Peeve: Boys and Sandals
I'm not a fan of foot thongs, flip flops or sandals that reveal most of a man's foot. Maybe this is more of a phobia than a peeve, but nonetheless I just don't like it. Girls do a better job with keeping their feet primped and colorful, so it's not bothersome at all for me to see girls showing off their pedicures.
However, for guys I much rather look at some crappy looking ball cap than your disgusting crooked toes. Men, if you have nice looking feet I question your manhood, but don't feel compelled to prove your manhood by showing off your feet - unless you are at a pool, lake, or beach. When you wear shoes, I'll just assume you have ugly feet like mine.
However, for guys I much rather look at some crappy looking ball cap than your disgusting crooked toes. Men, if you have nice looking feet I question your manhood, but don't feel compelled to prove your manhood by showing off your feet - unless you are at a pool, lake, or beach. When you wear shoes, I'll just assume you have ugly feet like mine.
Jesus Calms a Storm
I've been meditating on Mark 4:35-41 this week in preparation for a speaking engagement. The passage is about Jesus being woken from sleep on a boat by his disciples during the midst of a windstorm. It's an interesting story that seems to have a short and sweet application; if you trust God then you can experience peace throughout various "storms" in life.
Although that may indeed be the moral of the story, the more I think about it the more questions I raise for myself. Here are two of them. Do the requests I ask of our Father assume He is not paying attention, as if He were asleep? If so, what does it say about my faith?
Although that may indeed be the moral of the story, the more I think about it the more questions I raise for myself. Here are two of them. Do the requests I ask of our Father assume He is not paying attention, as if He were asleep? If so, what does it say about my faith?
Pet Peeving Update
For all of those who use an RSS reader there are two things about Pet Peeving that you may not be aware of.
- There is a poll I would like you to participate in.
- There is a new look. It's temporary. Probably.
Busy Signals
Can you remember the last time you called a friend on the phone and heard a busy signal? Yeah...for most people it's been awhile. However, my wife had the experience just the other night. She was trying to call her parents at their little lake cabin on the land line. Cell phones don't work there because the cabin sits deep in a Tennessee holler. My wife was stuck. The phone line was busy.
We then reminisced about the days when you always had to call back over and over again, until the beep-beep-beep-beep beeped no more. Waiting for a line to free up seemed like hours. As a kid, all I wanted to do is ask a friend what our homework assignment was, but I knew his sister would stay on the phone all night and I would never know if I was suppose to do the odd or even math problems. Argh!
Maybe you had some of those fancy phone features growing up, but most people I knew didn't. Now, it comes pretty standard on cell phones, and the only time we use a land-line at home is for 911. It made me think about something else. I wonder how long it will take my 2 year old son to hear his first busy tone. With technology moving the way it is today, is it possible that he will never hear it?
We then reminisced about the days when you always had to call back over and over again, until the beep-beep-beep-beep beeped no more. Waiting for a line to free up seemed like hours. As a kid, all I wanted to do is ask a friend what our homework assignment was, but I knew his sister would stay on the phone all night and I would never know if I was suppose to do the odd or even math problems. Argh!
Maybe you had some of those fancy phone features growing up, but most people I knew didn't. Now, it comes pretty standard on cell phones, and the only time we use a land-line at home is for 911. It made me think about something else. I wonder how long it will take my 2 year old son to hear his first busy tone. With technology moving the way it is today, is it possible that he will never hear it?
Subscribe to:
Posts (Atom)